Mopp.Com – Review

**Disclosure – I was offered a free clean by Mopp.com for the purposes of this review; I was not asked to say anything specific in return, and this review as always reflects my honest opinion of the service received**

Cleaning. There’s something that’s fallen by the wayside over last few years if I’m honest. Time was that I’d make sure the house was clean and tidy on Thursday night, we’d do whatever it was we did all weekend before we had kids, but come Sunday night the place would still be vaguely presentable, if strewn with newspapers (NEWSPAPERS? REMEMBER THOSE?) Then we’d go back to work on a Monday – things would go a bit downhill from there – and the cycle would start again on Thursday night.

It’s much less organised now! The cleaning bit itself takes much more time, but the tidying up bit so I can find the house to clean – well that seems to take forever. Even though the Husband more than plays his part (it’s been a journey, but we got there!) it feels impossible to keep on top of everything to the standard I’d like. And tidying and cleaning the house before a weekend? Not bloody likely, that’s just a pointless exercise. Basically now, as long as the bathroom and the kitchen are clean, I try not to worry about the rest  – we keep on top of it somehow and if we don’t, well we don’t, and I try not to bitch stress about it too much.

I’ve also started getting into the habit of booking us a one off visit once or twice a year from a cleaning company – usually right before we have friends to stay, ha! This means I can spend a bigger chunk of time on tidying and sorting (umm, perhaps a bit of pre-cleaning too) leading up to the visit and also means that all the bits I skip over (glass shower door? polished taps?) get done properly, my house looks all sparkly, I feel all chirpy and life is generally marvellous . Well, until the place looks like a car boot sale again anyway!

It can sometimes be difficult to find a company that are willing to do a one off clean for a manageable price, and who are bookable reasonably quickly (last minute? moi?) Also often one-off cleans will be for a set amount of say 6 hours, whereas I only really need and can afford two or three hours. I’ve also found it difficult to get hold of cleaning companies in the past – sorting a booking can take a couple of days of missed calls and emails (on both sides) when really I just want to press a button. And then there’s the finding the chequebook, or making sure I have cash…and suddenly my ‘treat’ to myself is turning into a hassle.

So I was really interested to be invited to trial Mopp.com, a new cleaning service launching in Cardiff and throughout the UK. Mopp promises to connect customers with local trusted and reliable cleaners online, and also to provide an easy, flexible booking service, whether for one off or regular cleaning sessions. A quick look at their booking page (put in your postcode to access it) will show you how easy it is to organise what you need, with a choice of regular and one-off cleans, slots between 2 and 7 hours long, and even the option to have cleaning materials provided by Mopp for the ultimate in no-hassle cleaning. Payment is nice and simple too – one-off cleans are debited from your card immediately, while regular cleans are taken from your card 24 hours later – either way, no faffing with cash or cheques – perfect!

So with the booking sorted, I did what I always do in these situation and had a massive tidy up, and I might have done a titchy bit of pre-cleaning too, I mean that’s normal when someone you don’t know comes to your house, right? RIGHT? But I didn’t need to worry – when Mihaela turned up (early) she did not take one look and run screaming for biohaz Breaking Bad type industrial protection wear, nor did she seem particularly fazed by my four year old following her around demanding to ‘help’ – instead she got stuck in straight away. I told her not to worry about the kids’ rooms as I had not had a chance to tidy them properly, but amazingly she managed to spruce them up in any case, as well as give the rest of the house a really good once-over – including the dreaded glass shower screen, which now looks shinier than it ever has done!

I was really pleased with my visit from Mihaela, and with the whole Mopp experience, and would definitely book through them again for a one-off clean – and if I ever, ever reach my pre-kids earning power (sigh) I’ll be booking a weekly slot quicker than quick. Until then, I’m just going to satisfy myself with another look at my lovely sparkly house before chaos takes over once again!

mopp-logo

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11 thoughts on “Mopp.Com – Review

  1. I had been with Mopp since last October.

    They were awful start to finish, I never had the same cleaner, never the same time. Not very good cleans, every week they’d ring to ask where my key was. One cleaner set of my alarm costing me £130 because Mopp didnt save my details, Mopp offered £100, so I have now finally come to the end of my credit and can leave.

    They are so bad the CEO offered to ring me after I tweeted him about it, he asked a good time to call I said, but he never rang. This just showed who is running the company. AWFUL AWFUL – do not use

    1. I’ve also had a dreadful experience with Mopp – my cleaner has gone AWOL with my keys!!

      My experience has been very much the complete opposite of what is advertised on their website.

      Claim:
      Finding Trusted Cleaners for You (Experienced & professional, Background & reference checked, English speaking, Interviewed in-person, Highly rated by other Mopp customers)
      Reality:
      The first cleaner they sent didn’t speak very good English, hadn’t done any work for Mopp before, and didn’t seem to have cleaning experience.
      My second cleaner has gone AWOL with my keys (not particularly professional!)

      Claim:
      Same cleaner every time
      Reality:
      When I found a cleaner that was half decent I asked for her to be our regular cleaner, but one more than one occassion had to call to find out why they had booked a different cleaner

      Claim:
      Superior customer service
      Reality:
      When my regular cleaner didn’t turn up the first time, I was told they would find out why and someone would get back to me. Two weeks passed as did the next cleaning date when the cleaner didn’t turn up again. Since then I’ve spoken to 3 different people who have told me they will find out what the problem is (which is a problem given she has my keys) and will come back to me. They didn’t. On my last call with them I have been informed that they will call and message her and then their escalation will be to give me her number. That’s it. They won’t take any further responsibility. Their customer service agent was at pains to point out they’re very clear about their policy of not taking responsibility for keys, which they can’t do due to the volume of bookings that they have (and one has to assume the fact that this clearly isn’t the first time this has happened).

      Save yourself a lot of aggro and use another company.

  2. I have this morning booked a cleaning job with Mopp over the phone and the lady said I should receive an email shortly confirming my job and also i can login and make other bookings. However its been over 7 hours and i havent received any email. thereafter i am trying to call them and I have been on the phone 3 times and on hold for over 20 mins and no one answers the phone. I have even written to them on uksupport@handy.com and no acknowledgement email and their app says an update is required. I suddenly feeling absolutely I should not have made this booking and shared my card details with them. Be careful !!!!!!! is my word of advice.

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